Frequently Asked Questions
Where is my order?
A shipping tracking number will be sent via email once the order has been placed, if you have not received the tracking number, please contact us on [email protected] anytime.
How can I exchange or return an item purchased online?
You have 30 days to return the item from the day you received it. We cannot offer a refund or exchange if 30 days have passed since the item was received. Please refer to the full Return and refund Policy.
Can I cancel or change my order?
You can cancel or change your order. Please send us an email on [email protected].
What are the delivery types?
We send our products Australia wide. Express Australia wide shipping or regular shipping is available for delivery options. Refer to the full shipping policy details here.
How can I pay for my purchases?
Paypal, Visa and master cards are accepted.
I have not received all the items in my order. What should I do?
If you think any item is missing in the order, please send us an email on [email protected]. Sometimes items are sent in different packages, delivery timeframe may differ.